Responsibilities:
Will be supervising a fellow AR collection team of 8 people
Report to:Collection Management head
Assisting Manager to monitor, review and advise collection team to follow up payments from customers according to credit terms & conditions.
Assisting Manager to review, follow up and advise appropriated solution to collection team in order to resolve any issues related to collection.
Issue Invoice letters to customers.
Visit customers when there is any issue occurred which is related to invoice and collection.
Coordinate with other section such as BOD, Billing, Call Center, etc to resolve issues that customer disputes our invoice or payment.
Propose “Start and Stop Service or Credit” to Collection Management Manager and related BOD Manager for approval in case of Default Customers.
Propose AR Adjustment (write-off only) in case of Bad Debt to credit related department and higher management level for approval.
Propose and forward any cases of Default Customers to Credit Administrative Management for processing.
Update issues and action plan in “Customer Focus” and submit to management within 5 working days from the beginning of each month.
Update “Reason Code” to Administrative section concerning with credit within specified timeline.
Provide the monthly summary of “Write-Off”, “Start and Stop Service or Credit” and “Litigation Submission” to Credit admin section at the end of the month.
Provide the guidance to Collatorized Loan obligation to comply with Collection Procedures.
Provide the guidance to AR collection team to follow up customer’s payments as given credit term which resulted to get the lowest Day Sales Outstanding(DSO) and % Long Term Outstanding (LTO).
Provide Collatorized loan obilation performance to Manager for annual appraisal.
Qualifications:
Bachelor Degree or Higher in Finance, Accounting, Business Administration or related field.
Exceptional experience in Manual collection operations
3-5 years experience in finance or accounting field, especially in collection.
At least 2 years experience as Supervisor Level will be advantage.
English proficiency and computer literacy skill.
Working well with pressure situation with mature characters.
The successful candidate will be provided a promising career opportunity and attractive compensation package.