SP: Set High Standard of Performance
Stated Key Actions
set appropriate standards for yourself and other to achieve
Activities & Result
Domestics plan & loading process
Bill of lading and Invoice return
Claim and Goods return improvement
DC: Drive Continuous Improvement
Stated Key Actions
Initiate action to improve
analyze, define, identify root cases, test & implement, measure
Activities & Result
Improve Route management CDQ (Cost, Delivery, Quality)
Document process improvement
Lean process
Improve Process
FC: Focus on the End Customer
Stated Key Actions
Support team and department
Coaching
Activities & Result
separaet LOTIF divide Dom & Exp
delivery perfermance RTT & CKK # matrix weekly
measurement # cancle invoice
measurement # packing list error
measurement # data accuracy plan load
Lean # define and re-arrange profit cost @ K.nisachol
Analyze # "Cycle time PO Profit Cost center" @ K.Thitida
Lean # Lean summary demand & supply sheet @ K.Metinee
Improve # % LOTIF by region
Improve # LOTIF code by region
support # share knowledge "add packing cost in ZSLP # internal note 1" @ K.Panomporn
co-project satisfaction list to customer