Rules and Regulations in the residence
1. Reservation and accommodation in the residence is effected during twenty-four-hours.
2. «CHECK-OUT» Time is 12:00 AM,
«CHECK-IN» Time is 14:00 AM, Early arrival (from 7:00 to 11:00), and late check out (from 13:00 to 17:00) is charged separately at 100% of room rate.
3. If the reservation is not paid, it will be canceled after 4 hours after arriving time. The residence will guarantee bookings for pre-payment.
4. Payment for residence should be made in accordance with price-list in the reception.
5. In «Check in» Guest should fill the questionnaire for accommodation and provide identification documents; identification card or passport.
6. If the guest stays more than one day the payment should be made
separately for each passing day.
7. Guests who stay at the residence must comply with health standards, fire safety, and rules of public accommodation.
8. Any damage, or missing furniture and equipment resulting from guests’ behavior or that of their visitors, shall be charged to their bill according to penalties charge list which can be found at document file in the room.
9. The residence recommends to all guests to store personal valuables into the safety. The residence is not liable for any loss of or damage to valuables left freely in the room or in common areas of the residence.
10. Cancellation of a guaranteed reservation should be made not later than 24 hours before the arrival by the phone.
11. In case of late cancellation the residence has a right for compensation of 100% of the price for accommodation for 1 day. In this case, the amount paid is not refundable. If you miss more than one day, the reservation will be canceled.
12. If during the stay you leave the residence for more than one day please be sure to inform and return the room keys to the reception.
13. Under no event or circumstances may flammable, explosive, poisonous, toxic substances and materials and weapons be stored in a guest’s room.
14. We kindly ask you to refrain from smoking in the rooms. Smoking areas are available on the outside building. If you violate this rule the smoke will set off the fire alarm – as will the steam from a hot water tap left running!!
15. In order to maintain the ecological well-being of our region, we kindly ask that when leaving the room to turn off the lights, water taps and air conditioning.
16. Please abide by the rules of courtesy and do not disturb other guests’ comfort and rest.
17. Smelly object i.e. Durian is not allowed to be kept in the room or even in the residence.
18. The resort allocates our space to offer guests the convenient parking; but does not cover any costs associated with any damages or missing property occurring to the vehicle.
19. Adapter must be applied with all electric appliances which require different range of Watts to be used in Thailand.
20. The resort is pleased to serve guests with well-furnished accommodation; but any damaged or lost personal belonging is beyond our responsibility. Please take care of your valuable items.
21. Please keep clean to public and in-room areas. Guest pets are not allowed.
22. Please keep silence. According to our tolerance policy, we will refuse to admit or refuse service or accommodation or may remove a person who while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy resort property, or causes or threatens to cause a public disturbance.
23. The residence limits the number of persons to be occupied in a particular guest room at 2 persons. A child under 5 years of age stays complimentary in a room with parents without any charge and the maximum number of children per room is one.