Wells Fargo officials did not immediately respond to a request for comment. However, the bank reportedly has reached out again to customers in recent days, promising reforms including the end of sales goals, better communication and more transparency.
"It's important for you to know that making things right and restoring the faith you have in us is the very top priority for our entire Wells Fargo leadership team," the bank said, according to a letter obtained by the Atlanta Business Chronicle. "There is nothing more important than for you to experience the very best from us."