The ultimate goal of the TQM implementation is the long–term success through customer satisfaction, consists of organization-wide efforts to install and make permanent a climate in which an organization continuously improves its ability to deliver high-quality services to our customers, CP Group of Companies through the primary elements of TQM which are Customer Focused, Total Employee Involvement, Process Centered, Integrated System among the difference Functional specialties, Strategic and Systematic Approach, Continual Improvement, Fact Based Decision Making and Communication.