Dear Accommodation Partner,
We’ve received a Best Price Guarantee complaint related to our rates for your hotel.
Our customers are receiving prices for your property that are higher than on other websites, which damages our relationships with our customers and harms our brand. This also hampers your sales on Agoda.
The reason for this is that you are offering a better net rate to at least one of your resellers and these rates are being sold online via the website listed below.
We expect that you will offer us at all times a net rate such that we can offer our consumers a competitive market price and that we can use the rates we’ve been provided by you to compete on equivalent terms and in a manner consistent with fenced or net rate distribution practices in relation to your property.
We ask you please to adjust the rates in our extranet immediately to give us competitive terms as we will need to take action to honor our best rate guarantee. We expect at all times to be offered fair commercial terms and to be held to equal standards.