• The CSP should provide clients with real-time performance, access management
and security monitoring dashboards.
• The CSP’s assured level of uptime for the enterprise’s application should
be determined.
• Records of application changes or IAM modifications should be available for
client audit.
• The CSP should engage with clients on regular DR/BC exercises to practice for
a potential real incident and improve DR/BC procedures as needed based on the
exercise results.
• The CSP should provide reference contacts of existing clients, allowing the
prospect to verify the CSP’s service performance contentions.