The Updates feed (located on the Dashboard in the universal client) displays a list of updates
important to you; for example, service level agreement (SLA) alerts, assignments, and status
changes for your tickets. The Updates feed also shows any broadcasts sent to you based on your
group(s), your location, and services that you use. SLA alerts are displayed at the top, followed by
broadcasts, and then other types of updates in order by time. Use the information in the Updates
feed to respond quickly to critical situations.