Thank you for your email. We're sorry to hear that the item was received in less than satisfactory condition, as it was cracked/broken due to being damaged during transit.
Please be advised that we function separately from the courier, in this regard we do not have total control on the movement of the parcel and how it is being handled.
To resolve this we will be sending a replacement for you at no additional cost. The item will be re-sent via ชื่อขนส่งเช่น Thailand Post within 1 (เปลี่ยนจำนวนวันครับ) working day and items are normally delivered within 3-7 (เปลี่ยนจำนวนวันครับ) working days from dispatch.
For your convenience we will no longer ask you to return the damaged item back to us, we may request you to just dispose the item properly.