You can accept a return for full refund, or consider offering the buyer a partial refund to make up for the ways an item is different from the listing description. Learn more about how to respond to a case when an item doesn't match the description.
If the buyer isn't satisfied with your response, the case can be escalated to eBay Customer Support after 3 business days, and this may affect your seller performance rating if the case is not resolved in your favor.
We appreciate your membership in the eBay community and thank you for helping resolve this case.
We're committed to keeping eBay a fair and safe marketplace and the best place to sell and buy. Learn more about eBay Seller Protection.