Public passenger transport services are governed by Regulation (EC) No 1370/2007 . This regulation aims at providing guidance on how competent authorities may act in the field of public passenger transport to guarantee the provision of this service of general interest. It also regulates how public procurement should be organised.
On 1 December 2010, the European Parliament and Council reached an agreement on the rights of passengers travelling by bus and coach . A set of basic passenger rights including non-discrimination, adequate information to passengers, in particular those with reduced mobility, apply to all passengers. Additional rights (assistance, accommodation, compensation, etc.) will be granted to passengers travelling long distances (more than 250 km).