Donald Chase had just celebrated his tenth anniversary at TTI Consulting when he received the bad news. Due to declining revenues and a shrinking customer base he was one of seven consultants who was being dismissed. His boss, Dr. Phillip Bluestein, informed Chase at 11:00 A.M. Tuesday that his services were no longer needed. Dr. Bluestein had usually been rather abrupt in his dealings with subordinates, and unfortunately this situation was no different. Chase was told to pack his things and clear out of the building by noon.