The MS values were as follows:
• for WC in CL (MS = 3.20) versus LPL (MS =
3.30),
• for RD in CL (MS = 3.24) versus LPL (MS =
3.08), and
• for BS in CL (MS = 2.79) versus LPL (MS =2.64).
Tables 5.1 and 5.2 also show that the overall prevalence
of dissatisfaction for CL (MS = 3.05) and LPL
(MS=3.06) have no significant difference. Further detailed
analysis shows that there are differences in scores
in their processes. The primedissatisfactions (Table 5.1,
shaded cells) for CL are