This latter implication may also be considered
to be highly important given the technical complexity
of contemporary MIS, which often almost
requires expert knowledge on its functional possibilities
[44,45]. Clearly, our results indicate that the technical
sophistication of MIS may be less important than
‘alignment’ with strategy that it allows. In turn, this
means that CEOs should be made aware of the type
of management information that has to be provided
by MIS in order to enable strategic management for
the hospital [16,29] and that serious investments in the
accessibility of information may pay off. This is in line
with the findings by Young et al. [14] that managers
in more successful hospitals know how to use management
tools and techniques more effectively. As this
is not a competence that clinical backgrounds generally
provide, we agree with Wyatt [45] who pointed
out the need to empower and train clinical managers to
improve the quality, relevance, and understandability of
data [44,45]. Indeed, investing in the provision of management
reports that are understandable to clinicians
and administrators, such as through balanced scorecards
that combine financial and operational indicators
may complement such developments. Reversely, we
conclude that the administrative background of CEOs
may be beneficial for overall cost-reduction policies,
but may render CEOs less equipped to engage in interactions
about quality enhancement. This latter requires
an ability to use of MIS interactively, and to bridge
the gap between aggregate financial information and
detailed operational (non-financial) information.
In sum, the practical implications of this paper can
be summarized as follows. First, as CEO background
affects the pursuit of strategic policies by the hospital
through the use of MIS, CEOs appointed to implement
such policies should be experienced or trained
in the use of non-financial management information
in an interactive and participative style. Second, CEOs
appointed to implement cost-reduction policies con
This latter implication may also be consideredto be highly important given the technical complexityof contemporary MIS, which often almostrequires expert knowledge on its functional possibilities[44,45]. Clearly, our results indicate that the technicalsophistication of MIS may be less important than‘alignment’ with strategy that it allows. In turn, thismeans that CEOs should be made aware of the typeof management information that has to be providedby MIS in order to enable strategic management forthe hospital [16,29] and that serious investments in theaccessibility of information may pay off. This is in linewith the findings by Young et al. [14] that managersin more successful hospitals know how to use managementtools and techniques more effectively. As thisis not a competence that clinical backgrounds generallyprovide, we agree with Wyatt [45] who pointedout the need to empower and train clinical managers toimprove the quality, relevance, and understandability ofdata [44,45]. Indeed, investing in the provision of managementreports that are understandable to cliniciansand administrators, such as through balanced scorecardsthat combine financial and operational indicatorsmay complement such developments. Reversely, weconclude that the administrative background of CEOsmay be beneficial for overall cost-reduction policies,but may render CEOs less equipped to engage in interactionsเกี่ยวกับการปรับปรุงคุณภาพ ต้องหลังนี้ความสามารถในการใช้ MIS โต้ตอบ และสะพานช่องว่างระหว่างข้อมูลทางการเงินรวม และข้อมูลการดำเนินงาน (การ) รายละเอียดในผลรวม ผลกระทบจริงของกระดาษนี้สามารถสรุปดังนี้ ครั้งแรก เป็นพื้นหลังของ CEOมีผลต่อการแสวงหาของนโยบายเชิงกลยุทธ์โดยโรงพยาบาลผ่านการใช้ MIS, CEOs แต่งตั้งเพื่อดำเนินการนโยบายดังกล่าวควรมีประสบการณ์ หรือผ่านการฝึกอบรมในการใช้การจัดการข้อมูลในลักษณะการโต้ตอบ และ participative สอง CEOsแต่งตั้งเพื่อดำเนินการติดตั้งนโยบายลดต้นทุน
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