Apple wired USB keyboard or mouse does not function with user’s computer, or shows one or more of the following symptoms:
Mouse button(s) does not click
Mouse scroll ball does not operate smoothly
No mouse response
Keyboard keys stick
Keyboard keys loose or missing
One or more keys do not respond when pressed
No keyboard response at all
Apple wired mouse causes erratic cursor tracking
Apple wired keyboard or mouse is not recognized
Note: Inform user that computer failures due to accidental damage are not covered. If applicable, discuss out-of-warranty repair options.