Many retailers restocked their shelves almost completely at night, when no customers roamed the
aisles. Trader Joe’s did not adhere to that common industry practice. One could find crewmembers
replenishing shelves even during peak shopping periods at times. However, managers stressed that
helping customers should always take priority over stocking shelves. If customers needed assistance
finding an item, crewmembers walked with them to the product’s location, rather than just directing
them to a particular aisle.