Another very interesting insight can be taken from the NPL figures. The last column in Table 2
shows that overall NPL rates (with respect to number of customers) are 5% on average. The NPL
rate per volume is considerable with 8.9% (and slightly lower than financial sector average in
2004, see Fig. 2). This figure becomes even more advantageous when the banks’ largest
customers are taken out and then falls to 6.3%. The disappointing performance of banks indicates
already that NBFIs realize lower NPL rates than banks in comparable income groups (detailed figures not shown here).