The accidental ‘oh no’ moment
“I worked for one of the 118 (directory enquiries) numbers. Somebody called asking for a valet service for their car and the nearest one to their location was called ‘The Ultimate Hand Job’. The caller thought I was mocking them and complained about me. I wasn’t disciplined, obviously, but I think they had trouble convincing the customer that it IS a real company.”
An ‘oh no’ moment like this is somewhat unavoidable. It isn’t the agent’s fault that fulfilling the customer’s request involved repeating an innuendo-based company name.