Measures and Targets:
1.Initiate and drive 3 realistic and actionable process improvements to contribute to cost saving initiatives.
2.Assignments delivered on time with 100% accuracy and fit for purpose. Stretch current capacity and capability to support expanding Premier Service platform.
3.Aware and support TL in embedding BOLD principles in everyday Operations.
4.Initiate and drive the idea to remove handoff inside and outside CSG.
5.Fully support an achievement of migration to & utilisation of e-channel.
•% increase of AVR / E-Channel set up introduced by CSG.
•% increase of AVR and E-Channel Utilisation.
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