3. A ___________ is a deliverable-oriented grouping of the work involved in a project that
defines the total scope of the project.
a. scope statement
b. WBS
c. WBS dictionary
d. work package
4. What approach to developing a WBS involves writing down or drawing ideas in a nonlinear
format?
a. top-down
b. bottom-up
c. analogy
d. mind mapping
5. Assume you have a project with major categories called planning, analysis, design, and testing.
What level of the WBS would these items fall under?
a. 0
b. 1
c. 2
d. 3
6. Which of the following is not a best practice that can help in avoiding scope problems on
information technology projects?
a. Keep the scope realistic
b. Use off-the-shelf hardware and software whenever possible
c. Follow good project management processes
d. Don t involve too many users in scope management
7. What major restaurant chain terminated a large project after spending $170 million on it, primarily
because they realized the project scope was too much to handle?
a. Burger King
b. Pizza Hut
c. McDonald s
d. Taco Bell
8. Scope ____________ is often achieved by a customer inspection and then sign-off on key
deliverables.
a. verification
b. validation
c. completion
d. close-out
9. Which of the following is not a suggestion for improving user input?
a. Develop a good project selection process for information technology projects
b. Have users on the project team
c. Co-locate users with developers
d. Only have meetings as needed, not on a regular basis
10. Project management software helps you develop a ___________, which serves as a basis
for creating Gantt charts, assigning resources, and allocating costs.
a. project plan
b. schedule
c. WBS
d. deliverable