- Carlson Restaurants Worldwide (T.G.I. Friday’s, Pick Up Stix) saved $200,000 by renegotiating contracts with food suppliers based on discrepancies between contract prices and the prices suppliers were actually charging restaurants. Carlson’s BI system, which at the time was from Cognos, had identified these discrepancies.
- Ruby Tuesday’s profits and revenue have grown by at least 20 percent each year as a result of the improvements the chain has made to its menu and operations based on insights provided by its BI infrastructure, which consists of a data warehouse, analytical tools from Cognos and Hyperion, and reporting tools from Microsoft.
- CPR helped CKE, which was on the brink of bankruptcy, increase sales at restaurants open more than a year, narrow its overall losses and even turn a profit in 2003. A home-grown proprietary system, CPR consists of a Microsoft SQL server database and uses Microsoft development tools to parse and display analytical information.
- In June 2003, Wendy’s decided to accept credit cards in its restaurants based on information it got from its BI systems. Because of that decision, Wendy’s restaurants have boosted sales; customers who use a credit card spend an average of 35 percent more per order than those who use cash, according to Wendy’s executive vice president and CIO John Deane.
Other industries could learn a great deal about BI by analyzing such strategic use of BI. “Most BI implementations fall below the midpoint on the scale of success,” says Ted Friedman, an analyst with Gartner. It appears that the restaurant industry has avoided the three common barriers to BI success by cleansing voluminous amounts of irrelevant data, ensuring high-data quality, and decreasing user resistance.
- Carlson Restaurants Worldwide (T.G.I. Friday’s, Pick Up Stix) saved $200,000 by renegotiating contracts with food suppliers based on discrepancies between contract prices and the prices suppliers were actually charging restaurants. Carlson’s BI system, which at the time was from Cognos, had identified these discrepancies.
- Ruby Tuesday’s profits and revenue have grown by at least 20 percent each year as a result of the improvements the chain has made to its menu and operations based on insights provided by its BI infrastructure, which consists of a data warehouse, analytical tools from Cognos and Hyperion, and reporting tools from Microsoft.
- CPR helped CKE, which was on the brink of bankruptcy, increase sales at restaurants open more than a year, narrow its overall losses and even turn a profit in 2003. A home-grown proprietary system, CPR consists of a Microsoft SQL server database and uses Microsoft development tools to parse and display analytical information.
- In June 2003, Wendy’s decided to accept credit cards in its restaurants based on information it got from its BI systems. Because of that decision, Wendy’s restaurants have boosted sales; customers who use a credit card spend an average of 35 percent more per order than those who use cash, according to Wendy’s executive vice president and CIO John Deane.
Other industries could learn a great deal about BI by analyzing such strategic use of BI. “Most BI implementations fall below the midpoint on the scale of success,” says Ted Friedman, an analyst with Gartner. It appears that the restaurant industry has avoided the three common barriers to BI success by cleansing voluminous amounts of irrelevant data, ensuring high-data quality, and decreasing user resistance.
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