Hi Tiffany,
Thank you for your email.
Yesterday, our CEO confirmed to send back the defective RCCW so we sent back it by DHL#3641512464 with our account.
Because your account was export account and I was out of the office yesterday afternoon so my assistant used
our DHL account to send back it.
And we are afraid of stopped by the customs so we put stone beads bottle and invoice mentioned "beads sample".
Please kindly inform us when you can get the result from Central Laboratory Co., Ltd.
We hope that we can get it within one week.
Noted below your comment.
We just thought a brown foreign object is coconuts peel but what is the bio-sediment?
And could you kindly send the picture to show the bottle washing machine and bio-sediment too?
As you know, two containers arrived yesterday and it will deliver to our warehouse on July 14 and 15.
However, our CEO decided to not shipping out to our customer until we got the result from Central Laboratory Co.,Ltd. until yesterday.
Ok, I will discuss your two recommendations with him and top managements today and reply you soon.
From your infomation, that bio-sediment does not pose a health risk because the products go through a heat(sterilization process).
So hopefully we can use two containers RCCW because our big customers waiting for RCCW since May.
Thank you.