Product Demonstrations and Models
The product itself is the most effective sales aid because it provides the prospective buyer with an opportunity for hands-on experience. When the actual product does not lend itself to being demonstrated, models can be used to represent and illustrate key features and benefits of the larger product. The value of an actual product demonstration is applicable to all types of products and services. For example, Boeing salespeople use scale models to give the buyer a detailed and realistic feel for the aircraft, which cannot be tucked into the salesperson’s briefcase. As the sale progresses, the prospective buyer’s team will be given actual hands-on experience with the real product. Simmons and Sealy, leading manufacturers of quality sleep products require that their registered dealers have demonstration models of mattress sets on display and available for customers to try out. Major vendors of office furniture will set up an actual model office so that the prospective client can experience its actual use. Pharmaceutical companies provide doctors with actual samples of the product for trial use with selected patients.
As detailed in Exhibit 7.6, the salesperson should make sure the product being demonstrated is typical of what is being recommended. Furthermore, it should be checked to assure that it is in good working order prior to the demonstration and that setup and removal do not detract from the presentation. The last thing the salesperson wants is to have to apologize for poor appearance or inadequate performance.