3.3 Human resource management
Human resource management can be investigated from
different angles. Scheduling of the staff [28], psychological
considerations [29], and ergonomics issues and safety [30]
are the main areas explored in the literature. Chakravorty
[31] posits that academic research in warehousing and
material handling is mainly focused on technical factors to
improve performance, but usually neglects human factors.
Ergonomics of warehousing jobs is the most investigated
topic in human resource management. Such research
can be useful when designing material handling equipment.
Even the way that male and female operators [32] and
expert and non-expert workers [33] are performing can be
different. Awareness regarding such differences would be
helpful not only in design of the equipment but also in job
assignment in the warehouses.