4. Findings
Five shopping trip value dimensions and six in-store shopping value dimensions emerged from the interview data. Shopping trip value dimensions are identified based on understanding consumers’ shopping motivations and how well each retail format of interest helped consumers fulfil those motivations. In-store shopping value dimensions are identified by investigating consumers’ in-store shopping experiences and what each retail format provides to deliver the shopping experiences that consumers desire. All the value dimensions are defined based on the shopping motivation literature and the value literature. Shopping trip value dimensions identified include: (1) functional value, (2) self-gratification value, (3) epistemic value, (4) socialization value, and (5) transaction value. In-store shopping value dimensions that surfaced include: (1) product quality value, (2) product price value,(3) product selection value, (4) in-store service value, (5) shopping environment value, and (6) shopping efficiency value. Both retail formats delivered different shopping trip and in-store shopping value to participants, and in-store shopping value influenced shopping trip value.
4. FindingsFive shopping trip value dimensions and six in-store shopping value dimensions emerged from the interview data. Shopping trip value dimensions are identified based on understanding consumers’ shopping motivations and how well each retail format of interest helped consumers fulfil those motivations. In-store shopping value dimensions are identified by investigating consumers’ in-store shopping experiences and what each retail format provides to deliver the shopping experiences that consumers desire. All the value dimensions are defined based on the shopping motivation literature and the value literature. Shopping trip value dimensions identified include: (1) functional value, (2) self-gratification value, (3) epistemic value, (4) socialization value, and (5) transaction value. In-store shopping value dimensions that surfaced include: (1) product quality value, (2) product price value,(3) product selection value, (4) in-store service value, (5) shopping environment value, and (6) shopping efficiency value. Both retail formats delivered different shopping trip and in-store shopping value to participants, and in-store shopping value influenced shopping trip value.
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