Vision
KLM wants to become the most customer centric, innovative and efficient European network carrier. By merging with Air France KLM has come to occupy a leading position in the international airline industry. KLM wants to be the customers’ first choice, to be an attractive employer for its staff and, a company that grows profitably for its shareholders. With smart partnerships and pioneering new destinations, KLM offers global access through its extensive network. By responding to market opportunities and technological developments, KLM offers customers a contemporary product.