Plan and coordinate the provision of friendly, efficient services to guests
* Schedule activities for guests
* Plan and coordinate all promotional activities targeting clients
* Trace relevant statistics about clientele
* Coordinate and supervise all activities for guests
* Assist with check-ins / check-outs of clients
* Greet Guests upon arrival
* Assist guests with airline bookings and reconfirmation's
* Assist all departments in being receptive to the needs of guests
* Assist staff with language and culture
* Attend recreation activities when necessary
* Plan and conduct group and function rundown meetings
* Assist in any other duties when required by the Front Office Manager
* Assist with translations (information: guest directory; menus etc.) as required
* Provide feedback from Guests to Front Office Manager for action
Occupational Health and Safety Responsibilities
* Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
* Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
* Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
* Initiate action to correct a hazardous situation and notify supervisors of potential dangers
* Log security incidents and accidents in accordance with hotel requirements
Share