Merchandise: orders incorrectly filled: unsatisfactory quality of goods: goods damaged or missing.
Money : Errors in statements and invoices: misunderstand ngs regarding price and terms of payment.
Service : Delays in filling orders or shipment.
To be fair to the seller and yourself, write a complaint promptly. Show by attitude your and wording that you have confidence in the seller's fairness- confidence that he will make the adjustment after he gets the facts.
organizational Plan
1. Refer to the order( If the goods have been delivered, acknowledgement should be made.)
2 State the causes for complant.
3. Make request for action, but it must be reasonable.