• Report stock movement on weekly basis (including stock pending for clear deposit)
• Compile report and follow-up customer cases on weekly basis
• Ensure SLAs e.g. customer handling, logistics are met and report supervisor of issues in timely manner
• Support CS staff to solve day-to-day problem by coordinating with both internal and external stakeholders
• Support Stock controller with stock arrangement and stock count according to schedule
• Work closely with stock controller to maintain appropriate stock volume
• Provide input for IT team for development of backend web system in related areas and promptly report problem, if any
• Take care of sales document, POS, and sales report to maintain accuracy of the documents including customer payments record
• Promptly clear deposit transactions according to the defined cycle
• Take care of key account and new project and take initiative in improving the process
• Performing other related duties as assigned