Furthermore, in accordance with the criteria and procedure of the Royal
Decree on Good Governance administration at the ministerial, provincial and district
level had to establish a service link to facilitate the public. All citizens should be able
to contact, inquire for information, and apply for permission or approval as a one stop
service. Thus, Service Link was initially implemented in B.E. 2547 (2004). Service
Link has been implemented in many forms such as: Service link for fundamental
infrastructure, Service link for small enterprises, Ministerial service link, and the most
well-known the Government Counter Service (GCS). In order to provide more
channels for citizens to access public service and information, the Government
Counter Service (GCS) in the form of public service Mobile Units and the
Government Contact Center (GCC: 1111) have also been initiated. Furthermore, E-
Service is another public service channel that many government agencies and OPDC
have been continuously developing in order to provide twenty-four seven public
service to its citizens. (Office of the Public Sector Development Commission, 2003
and 2004)