Understand that you need to balance between ops vs relationship with your Subbies
However, all of us still bond to the LOI or agreement with them that they must make minimum 1.3 utilization across the week, otherwise you will have to explain to the Regional Audit. This point been addressed to me by K Pichai last week and he want me to ensure all of you comply to that, otherwise they will think we breaking the rules that we have set in this model. I told him, not to go in daily but we measure that in weekly instead to be fair to the operation and our Subbies. Otherwise all the lapse utilization using trip Adhoc will be charged back to their fixed.
Hope the above as my frank reminder before all of you been caught with that situation.