The Windows 8 CRM application will provide an overview of the flight crew, with photos, information on experience and work strengths and tidbits such as languages spoken. • The app also displays information about passengers: the number of children, who eats vegetarian meals, who prefers a stiff drink and who needs help because of a health issue. • With tablet in hand, the purser will before takeoff update the crew on how to address passenger preferences, and, in a pinch, change people's seats. • As touchdown nears, the purser will enter any last bit of customer feedback and technical problems into the tablet, and the information routes to Emirates headquarters upon landing. Emirates then works to replicate on the ground the CRM applied in the air.