In order to accommodate as many passengers as possible, considering that not all customers travel according to their original itineraries, some flights can have more confirmed passengers that can be accommodated in the plane, this is called an overbooking. Copa Airlines policy allows overbooking flights in the main cabin. If at the departure time, more customers with confirmed reservations are present than there are seats available, Copa Airlines will not deny a seat until gate agents first ask for passengers with flexible travel plans to willingly offer to give up their confirmed seats