Dear Salwa,
I was able to get a refund today, though it was a terrible experience.
The manager of the shop, Mr. Lunsen, was angry about the DOA.
He said he had not received notification of a DOA from Lenovo. It was the weekend, and he could not do anything.
He claimed I had made the mouse dirty. (I disagree, and I took a picture: see attached image)
He demanded to see the boxes. I explained that the sales assistant asked if I wanted to keep them, and I had declined. "Cannot!" He exclaimed.
Fortunately, the owner of the shop, Ms. Biawan arrived and politely processed the refund.
I also lost time and money traveling to Bangkok from Chumphon twice.
I was pleased to finally receive a refund, which I used to purchase a Dell. So far, the Dell has not exhibited any problems, and the sales staff were polite and helpful.
Kind regards,
Alex Russell
+66 (0) 991610072
Dear Salwa,I was able to get a refund today, though it was a terrible experience.The manager of the shop, Mr. Lunsen, was angry about the DOA.He said he had not received notification of a DOA from Lenovo. It was the weekend, and he could not do anything.He claimed I had made the mouse dirty. (I disagree, and I took a picture: see attached image)He demanded to see the boxes. I explained that the sales assistant asked if I wanted to keep them, and I had declined. "Cannot!" He exclaimed.Fortunately, the owner of the shop, Ms. Biawan arrived and politely processed the refund.I also lost time and money traveling to Bangkok from Chumphon twice.I was pleased to finally receive a refund, which I used to purchase a Dell. So far, the Dell has not exhibited any problems, and the sales staff were polite and helpful.Kind regards,Alex Russell+66 (0) 991610072
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