period 9
Chapter 14 Objectives
1. Define quality, describe the Four types of quality costs, and discuss the approaches used for quality cost measurement.
2. Prepare a quality cost report and explain its use.
3. Explain why quality cost information is needed and how it is used.
4. Describe and prepare three different types of quality performance reports.
5. Discuss how environmental costs can be measured, reported, and reduced.
6. Show how environmental costs can be assigned to products and processes.