There are documented procedures for the handling of all complaints, recalls and returned product.
A complaints policy and procedure to handle complaints is in place. The policy and procedure is able to demonstrate the process of handling all complains and suggestion in timely manner
There is in place a documented procedure for receiving, recording, reviewing and, where appropriate, acting upon all quality-related complaints received about veterinary chemical products manufactured or handled on the premises. The procedure includes the need to consider a recall in the event of a complaint concerning a possible product defect.