Generally
The concept of total quality management (TQM) has its origins in the Japanese industrial revolution over the past few decades.
The Japanese capture of a large number of lucrative markets has resulted from a dedication to improving quality and performance by just a few per cent.
TQM is a system that combines quality control techniques and organisational models.
TQM is increasingly becoming a standard component of all UK organisational endeavours.
TQM has largely evolved in respect of teachings by a number of Gurus. The main ones have been Edwards, Deming, Juran, Crosby and Imai.