F. Non-Face-To-Face Customer
We are increasingly asked to open accounts on behalf of customers who do not present themselves for personal interview (non-face-to-face customer). This has always been a frequent event in the case of non-resident customers, but it has increased significantly with the recent expansion of postal, telephone and electronic banking.
The Bank conduct customer identification procedures and ongoing monitoring standard for Non-face-to-face customer as equally effective as for face-to-face customer and there must be specific and adequate measures to mitigate the higher risk.