Card Charges/Declines
If you've received an error message while attempting to checkout, it is because your card information has been declined by our processor. Possible reasons include: Billing address, zip code and card code you provided do not match with the credit card billing information provided by the issuing bank (they must match exactly) The credit card number or expiry date was incorrect. The CVV code on the back is incorrect. Insufficient funds on your credit card.
CARD CHARGED BUT NO ORDER WAS PLACED:
Please make sure that your billing information matches exactly what is on file with your bank card, or our processor will decline the order. When your bank authorizes an online payment, it pulls it out of your account and sets it aside for the processor to claim. If the processor declines your card, it doesn't claim the funds and it sends information back to your bank telling them to release the funds back to your account. Your bank will automatically release the funds after a certain time (generally 2-5 business days) but you can also contact your bank and ask them to release the reserved funds as well.