An extensive review of human resource management in the tourism and hospitality sector conducted by Kusluvan et al. (2010) explained that the factors contributing to job satisfaction generally included human resource management practices of tourism firms, job design, job characteristics, organizational environment and industry structure.
Dienhart and Gregoire (1993), in a study of quick-service restaurants, found that to enhance employees’ perception of customer focus, managers should increase employees’ job satisfaction, job involvement, and job security.
Ghiselli, LaLopa, and Bai (2001) examined job satisfaction levels of food-service managers.
Their findings showed that managers were satisfied with work activities, social service, job security and ethical values. Moreover, salary levels were found to affect job satisfaction.