Popular organization theories do not adequately emphasize the need to link infrastructure, strategy, and customer satisfaction. For example, transformational leadership theory is defined as idealized influence, charisma, inspirational, and motivation, influencing specific values and beliefs resulting in intellectual stimulation and individualized consideration (Bass and Avolio, 1992). Transformational leadership is enhanced or restricted by the ability of the infrastructure to disseminate the leader's motivation and influence. If the leader can't reach employees and customers because communication technology is limited, or if the leader is not consistent in organizational discipline such as performance management, and training, the leader will be less effective. Hofstede's cross-cultural theory of leadership addresses the effect of cultural differences on leadership (Hofstede, 1991). Understanding cultural differences help a leader adapt his or her style to one most effective in a particular situation. For example, knowledge of collectivism vs. individualism is helpful in managing groups and knowledge of power distance helps leaders adjust their style to the group dynamics (Hofstede, 1991).