Over the past 3 years, Maersk Line has been working towards providing customers with ease of business. We asked customers and they have advised if we can include transactional services as part of the definition of “reliability”.
aersk Line has now set out to establish a ‘customer charter’ which articulates the minimum service quality that ALL our customers will benefit from. Consequently we have defined an aspirational performance target for each of the customer interactions in our Customer Charter.