EXPECTATION OF THE USERS AND THE
POOR
An indirect method we used in order to evaluate
whether the 30-Baht Scheme has fulfilled the void or the
needs of users and the poor was asking the interviewers
and those who participated in our focus groups to rank
the four most important things that they expected from
the health-service system. The choices that were
provided by the researchers are as follows: (a) a universal
coverage scheme like the 30-Baht Scheme or other
low-fee health-care schemes, (b) a health-service system
with a sufficient number of hospitals and personnel,
(c) the right to choose the health-care facilities, and
(d) receiving good treatment (medically and verbally)
from the health-care personnel. During the interviews/
focus group discussions, the participants were also
allowed to add their own suggestions to these four items.