Our Aim
The Mandarin Oriental’s aim is to be recognized as one of the best global luxury hotel groups, providing exceptional customer satisfaction in each of its hotels.
Our Mission
Our mission is to completely delight and satisfy our guests. We are committed to making a difference every day, continually getting better to keep us the best.
The word DELIGHT is the perfect acronym for everything that Mandarin Oriental represent:
D Distinctive
E Exotic
L Lively
I Imaginative
G Guest-centered
H Harmonious
T Time-giving