Safety
I practice safe behaviors in everything I do
I take action to always put safety first.
I speak up to ensure the safety of Others
Courtesy
I project a positive image and energy
I am courteous and respectful to Guests of all ages
I go above and beyond to exceed Guest expectations
Show
I stay in character and perform my role in the show
I ensure my area is show-ready at all times
Efficiency
I perform my role efficiently so Guests get the most out of their visit
I use my time and resources wisely
Essentially, what has happened is that the Disney Service Basics have been largely evolved to the key points listed under Courtesy, with new actions and behaviors directed toward the other three Keys. In particular, “go above and beyond” could be applied to all Four Keys so under Courtesy it was modified to “go above and beyond to exceed Guest expectations”. Research also showed that international partners mentioned the importance placed on showing attention toward seniors, and not just children, so the wording has been modified to “I am courteous and respectful to Guests of all ages.”