Some leisure service organizations have, in the past, operated in a way that involved discriminatory employment practices, The use of cheaper and low-skills, secondary labour markets employees was consistent with cost-driven employment strategies that dominated some leisure service sector organizations. Poor development and the operation of internal labour market that condemned some minorities to low-status, low-skilled and low-paid jobs was a consequence of this approach
Societies around the world increasingly have recognized the discriminatory treatment of minority and low=status groups as unacceptable and have introduced legislation that prohibits discriminatory practice illegal on the basis off gender, ethnicity, religion and disability has brought about some imposed requirements for organizations to address recruitment and selection, and employment practice in general.
In addition, leisure service organizations have increasingly recognized diversity management as one means of building improved service quality through improved employment practice. Organizations that recognize uneven chances of promotion and development among sections of the workforce are deemed counterproductive in the long run.
As with other employment practices, diversity management will be most effective when it is recognized and managed as a core business activity. Senior managers need to put in place the necessary policies that manage and monitor diversity management. Essentially, the approach has to be systematic and base on a recognition that diversity of views, beliefs, attitudes and way of working provide opportunities for organization learning and growth.