Branding as a concept has been well established, but the generation Y consumer segment responds to brands in ways that are previously unseen (Phau and Cheong, 2009; Bakewell and Mitchell, 2003). Brand loyalty has been extensively researched and shown to profit firms by saving them money and creating fringe benefits such as positive word of mouth (Liu,2007; Gustafsson et al., 2005; Wood, 2004; Yi and Jeon, 2003; Rundle-Thiele and Bennett, 2001). The literature to date fails to address how to increase the loyalty of the typically disloyal generation Y (Syrett and Lammiman, 2004). In other words, the literature does not identify what marketing tools influence how generation Y consumers perceive brands,
develop a relationship with a brand and become loyal to brands. This paper aims to highlight how existing marketing tools can be used in new ways to influence the brand loyalty of the generation Y consumers.