In the CAF model there are five criteria, defined as ENABLERS, that could be
considered critical success factors: leadership, policy and strategy, people management,
partnership and resources, processes. Four criteria, defined as RESULTS are also
included, referring to different results categories, namely, people, customers, the impact
on society and the core organization performance. The CAF model is a generic tool and
it is recommended, therefore, its customization before its usage, but anyway leaving
unchanged the structure of the nine criteria and 28 sub criteria and the scoring system
(European CAF Resources Centre, 2006).