Before the term emotionally intelligent was even coined, Henry Ford appeared to embody this quality. His ability to understand that saving clients money made them feel more valued was a sure sign of emotional intelligence. He was sensitive to economic needs and took action to respond to customers in ways that showed he cared. Similarly, he was in-tune with the financial and work life balance needs of employees. Because he hoped to show appreciation and understanding toward them, he implemented positive wage and shift changes. Ford even said “If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle, as well as your own.”
Like many leaders, Henry Ford broke away from standards. He was the fish that ventured away from its school and tried something different. He was also keenly in touch with people’s needs, which enabled him to know how to help them and in turn run a successful business.).