http://th49.ilovetranslation.com/LJjYsCU472b=d/
than our reputation: with our customers; with our employees; with our suppliers; with our owners (employer) and with our communities. We must personally and professionally always be seen to be of high integrity.
As our company grows, our associates grow in their careers, and of necessity new people join us from outside our company, it is imperative that we have a common understanding of our expectations of behaviour, not just policies and manuals.
The following stated elements of expected conduct and ethics cannot be all encompassing. However, we expect our leadership to conduct themselves in the spirit as well as the letter of these codes.
Failure to comply with The Sukhothai Bangkok Code of Conduct and Ethics may result in disciplinary action which could include termination.
Underlying our expectations is the principle of integrity, in all of our behaviors’, in all of our relationships.
With respect to our customers:
-We will give them fair value in the market in which we serve.
-If we do not meet their expectations we will not expect them to pay for the services rendered, rather we will endeavor to motivate them to give us the opportunity to redeem their confidence in The Sukhothai Bangkok.
-We will not falsify records such that individuals may make misrepresentation to their employers.
-We will look at each customer as a potential long term relationship for our organization and endeavor to earn their loyalty through quality service and experiences.
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With respect to our employees:
-We will respect them as individuals in the belief that all employees want to do a good job, and it is our responsibility as leaders to provide the environment, processes and motivation to enable them to fulfil their potential.
-We will provide staff facilities that are pleasing and of high quality, as deserving for our "internal customers". We should have "heart of the house" facilities/services for our employees that are reflective of the importance of our employees.
-To the degree practical we will sincerely care for the total well being of our employees and their families in our health and welfare programs.
-Honesty and candor will be practiced as we counsel our employees in their performance and job/career expectations.
-We will offer career opportunities to qualified internal candidates and employees of other Sunway properties in preference to external candidates.
-We will conduct ourselves as an equal opportunity employer and will not discriminate on the basis of race, religion or sex.
With respect to our suppliers:
-We will treat them with respect as business partners who play a vital role in our mission of serving our guests.
-We will award business based upon quality and price without personal favoritism.
-We will not solicit gifts under any circumstances nor personally accept them of a value exceeding THB 1250. Any gift that cannot be refused or returned must be donated to a charitable cause and the transaction documented to the Director of Human Resources.
-We will endeavor to create long-term "win-win" relationships with quality suppliers that allow us to enjoy excellent quality, price, and supplier involvement in continuously improving our product, services and profitability.
-We or our immediate family will not own, or have a vested interest in, or be a Director of, any supplier of goods or services to The Sukhothai Bangkok, except by way of shares in a public company. Any such relationship that exists or may exist must have the express written approval of The Sukhothai Bangkok General Manager.
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With respect to our owners (employers):
-All decisions must be made in their best long term interest as investors and providers of employment.
-We will at all times be fair and honest, never taking unwarranted personal advantage of our authority and privileges.
-We will recognize that as long as we accept our income from The Sukhothai Bangkok we owe our employer our best effort and a fair commitment of time.
-We will respect the confidentiality and proprietorship of all information learned as a result of our employment, and undertake not to share this information outside our company during, or after employment with The Sukhothai Bangkok.
-We will manage our hotel in accordance with the policies and procedures as established by The Sukhothai Bangkok, and seek approval for any deviation from them.
With respect to our communities:
-We will be good "corporate citizens" through leadership and our involvement in civic and charitable organizations.
-We will take a leadership role in every community with respect to environmental issues and programs.
-We will respect the cultural and religious traditions of the country in which we operate and make every effort to educate ourselves in the ways of its people.